Before You Contact Technical Support...
The vast majority of technical issues can be resolved with the
information that is available in our written documentation and on our web
site. If you thoroughly investigate these resources, you will probably
never need to contact our Support Staff. Please take some time to read through your product
manual, and then check the online support resources to be sure that you have the
most current software and documentation available. If you still need
assistance, then please contact our Technical Support Staff at the number
listed below, or by email if appropriate (see below). Thank you.
EMAIL - We are happy to answer simple "yes/no" type technical questions, requests for jumper settings, and other simple technical inquires by email. However, we do NOT provide troubleshooting support by email unless you are located OVERSEAS. We find that we can do far more in a few "interactive" minutes on the phone, than we can do in hours of letter/email writing. We have tried this repeatedly and found it to be extremely difficult. With the exception of our overseas customers, we will NO LONGER respond to written troubleshooting questions. Please click here to submit your email via our on-line Contact Form.
TELEPHONE - Technical Support is available every Monday, Wednesday, and Friday, from 1 PM to 5 PM PACIFIC Time (4 PM to 8 PM EASTERN), by calling (541) 862-2639. Support is available for all Tigertronics products, including the BayCom software that is shipped with our packet modems. Support is NOT provided for any other software products, including the shareware programs listed on our Software pages. Our Technical Support Line is a direct tech line that will only be answered by a qualified technician or engineer. The line can be busy at times, especially on Mondays or when it first opens in the afternoon. But, you will never be put in a hold queue to listen to music while your phone bill goes through the roof! So, please be patient - You will get through. And when you do, you will get quality support!
NOTE: Please DO NOT call our Order Line with technical questions. The Sales Staff is not technical and has no way to transfer you to tech support.